Consumer Protection / ANPC / SAL

1. Direct contact

For a concern about an enquiry, estimate, appointment, deposit, rescheduling or service, we recommend contacting the operator using the details below first. Reviewing confirmation messages may quickly clarify the conditions communicated for the specific case.

2. National Authority for Consumer Protection

Consumers may consult official ANPC information and channels at https://anpc.ro/.

3. Alternative dispute resolution

ADR is a mechanism for resolving a dispute between a consumer and a professional outside the ordinary court process. Official information is available at ANPC — SAL, and the electronic platform is https://reclamatiisal.anpc.ro/.

4. Former European ODR platform

The European ODR platform was discontinued on 20 July 2025. Current information on European consumer-redress mechanisms is available from the official Consumer Redress in the EU page.

5. Access to courts

Attempting an amicable solution or using an alternative mechanism does not remove rights granted by law or access to the competent courts.